Refund Policy

Last Updated: October 22, 2025

1. Overview

At Resume Checkers, we strive to provide high-quality AI-powered resume analysis and building services. This Refund Policy outlines the circumstances under which refunds may be granted for purchases made on our platform.

All payments are processed by Paddle, our authorized payment processor and Merchant of Record. Paddle is responsible for handling all refund requests, payment disputes, and billing inquiries.

Your purchase is subject to Paddle's Buyer Terms, which include important consumer rights and refund provisions. This Refund Policy complies with and supplements Paddle's terms.

2. Nature of Our Services

Resume Checkers provides digital software services that are delivered instantly and automatically upon purchase. Our services include:

AI-powered resume analysis and scoring (delivered immediately)
ATS compatibility checking (instant results)
Resume builder with 50+ templates (immediate access)
Resume optimization recommendations (automated generation)
Premium features and template access (instant activation)

Because our services are digital and delivered instantly through automated software, refund eligibility is limited to specific circumstances outlined below.

3. Refund Eligibility

3.1 Eligible for Refund

Refunds may be granted in the following circumstances:

Technical Failure: The service failed to deliver due to a technical error on our end (e.g., payment processed but service not activated)
Duplicate Charges: You were accidentally charged more than once for the same service
Unauthorized Charges: A charge was made without your authorization (subject to verification)
Service Unavailability: Core features were unavailable for an extended period due to system outages
Subscription Cancellation: You cancel a subscription within 7 days of initial purchase and have not extensively used premium features

3.2 NOT Eligible for Refund

Refunds will generally not be granted in the following cases:

Change of Mind: You changed your mind after the service was delivered
Dissatisfaction with Results: You are unhappy with the AI analysis results or recommendations (our AI provides automated suggestions, not guarantees)
Employment Outcomes: You did not get a job interview or employment (we do not guarantee career outcomes)
Service Already Used: You have already received and used the resume analysis, reports, or downloaded resumes
User Error: Incorrect information was uploaded, or the service was not used correctly
Subscription Renewal: Your subscription automatically renewed (subscriptions can be cancelled before the renewal date)
Feature Expectations: The service did not meet your personal expectations (when it functioned as described)

4. Subscription Cancellations

Resume Checkers offers subscription plans (monthly or annual) that automatically renew unless cancelled.

4.1 How to Cancel

You can cancel your subscription at any time through:

Your account settings on resumecheckers.com
Contacting Paddle customer support
Emailing support@resumecheckers.com

4.2 When Cancellation Takes Effect

When you cancel your subscription:

You will retain access to premium features until the end of your current billing period
Your subscription will not renew for the next billing cycle
No refund will be provided for the remaining days of the current billing period (unless eligible under Section 3.1)
You can reactivate your subscription at any time

4.3 14-Day Money-Back Guarantee

In compliance with Paddle's Buyer Terms, we offer a 14-day money-back guarantee:

You have the right to cancel your purchase within 14 days without giving any reason
The cancellation period expires 14 days after the day of purchase
To exercise your right to cancel, you must inform us (or Paddle) of your decision before the 14-day period expires
If approved, we will reimburse all payments received from you within 14 days using the same payment method

4.4 Exception to 14-Day Right to Cancel

Important: Your right to cancel does not apply to digital content that has been delivered and consumed:

If you have downloaded, streamed, or otherwise acquired and used our digital services (resume analysis, ATS scanning, resume building, etc.)
By using our services immediately after purchase, you acknowledge that you lose your right of withdrawal once the service has been delivered
This exception is in accordance with consumer protection laws for digital content

This means if you purchase our services and immediately use them (upload a resume, run an analysis, create a resume, etc.), the 14-day cancellation right no longer applies as the digital content has been delivered and consumed.

5. How to Request a Refund

5.1 Contact Paddle (Recommended)

Since Paddle is the Merchant of Record for all transactions, we recommend contacting Paddle directly for refund requests:

Paddle Customer Support: Available through your Paddle receipt email or at paddle.com/support

5.2 Contact Resume Checkers

You can also contact us directly, and we will work with Paddle to process your request:

Email: support@resumecheckers.com
Subject Line: "Refund Request - [Your Order Number]"

5.3 Information to Include

When requesting a refund, please provide:

Your full name and email address associated with the purchase
Order number or transaction ID (found in your receipt email)
Date of purchase
Reason for the refund request
Description of any technical issues encountered (if applicable)

6. Model Cancellation Form

To exercise your right to cancel within the 14-day period, you may use the following model cancellation form (though it is not obligatory):

To: Resume Checkers / Paddle Support Team

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the following service:

Service name: _______________________
Ordered on: _______________________
Order number: _______________________

Name of consumer(s): _______________________
Email address: _______________________
Address: _______________________

Signature (only if this form is sent on paper): _______________________
Date: _______________________

(*) Delete as appropriate

You can send this form via email to support@resumecheckers.com or contact Paddle directly through your order receipt.

7. Refund Processing Timeline

If your refund request is approved:

Review Time: We will review your request within 2-3 business days
Approval Notification: You will receive an email confirmation if approved
Processing Time: Paddle will process the refund within 5-10 business days
Credit to Account: The refund will appear in your payment method within 5-10 business days after processing (depending on your bank)

Refunds are issued to the original payment method used for the purchase.

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

Extended service outages that affected your ability to use premium features
Technical issues that partially impacted service delivery
Pro-rated refunds for annual subscriptions cancelled mid-term (at our discretion)

Partial refund amounts are determined on a case-by-case basis.

9. Chargebacks and Disputes

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can delay resolution and may result in:

Immediate suspension of your account and services
Additional fees charged by Paddle to cover chargeback processing costs
Difficulty resolving the issue through normal customer service channels

If you have a billing concern, please reach out to us or Paddle first. We are committed to resolving issues fairly and promptly.

10. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. While this policy outlines our standard refund guidelines, we reserve the right to evaluate requests on a case-by-case basis and may make exceptions at our sole discretion.

If you believe your situation warrants special consideration, please contact us at support@resumecheckers.com with a detailed explanation.

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact:

Resume Checkers Support: support@resumecheckers.com
Paddle Support: Available at paddle.com/support
Website: resumecheckers.com

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Quick Summary

✅ 14-Day Money-Back Guarantee in compliance with Paddle's Buyer Terms
✅ Full refunds for technical failures or duplicate charges
✅ Processed by Paddle as Merchant of Record
❌ No refunds after digital content has been used or consumed
❌ No employment guarantees - we provide tools, not career outcomes
⏱️ 2-3 business days for review, 5-10 days for processing

Note: This refund policy applies to services purchased through resumecheckers.com. By making a purchase, you acknowledge that you have read and agree to this Refund Policy. For related policies, please see our Terms of Service and Privacy Policy.